Audatex Service Desk

The Audatex Service Desk is your first port of call for any system-related issue. Our team deals with many varied queries from our users and when they can't help, will pass you onto other members of the Audatex team who can.

Many of the calls and emails to the Audatex Service Desk can be resolved quickly and easily. Below are some of the most Frequently Asked Questions, which may provide the answer to your problem, click on any of the FAQs to find a resolution:

Click on the topics below to resolve your problem:

How do I reset my password?

How do I transfer my AudaFile and Zone 99 groups to another PC?

Why can't I log in?

Where can I check for known invalid guide numbers?

How is my Vehicle Data call handled by Service Desk?

I need an escalation point

However, if none of these FAQs answer your query, then please contact the Service Desk where our experts in Audatex software applications and vehicle data are on hand to answer your queries promptly.

Telephone: 1800 1028 353 (Tollfree)


Please note: Calls to our Service Desk may be recorded for quality or training purposes.


Email :

Our email is monitored constantly, so why not send us an email if you don't need an immediate respone to your query.


Call us on: 1800 1028 353 (Tollfree)


Opening Hours

The Audatex Service Desk is open:
Monday to Friday: 09:00-17:30

The Service Availability hours for AudaEnterpriseGold and all our services are: 
Monday to Friday: 09:00-17:30